Privacy Policy

All personal information saved at will be handled with utmost care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of raymond matts. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. when registering to our web site shop, you can choose not to receive information from raymond matts. if you wish to end your subscription to information from raymond matts, send an email to stating your email address and a short description of the matter. you have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. all customers paying by card are subject to validation checks. raymond matts llc. reserves the right to delay any order if we suspect a further security control is needed.

Security uses secure socket layers (ssl), the industry standard in transferring information to process your orders. uses the thawte ssl certificates to offer secure communications by (check) encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the (thawte) icon at checkout.

Cookies uses cookies in order to improve your experience on the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is to be activated. this enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if you disallow cookies.

Links may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.

Payment and Prices
We accept payments by paypal, visa, mastercard and american express. The full amount will be charged on the date of the shipment (i.e. When the package is dispatched.

Paypal is the preferred way to pay online due to its safety and speed. Paypal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, paypal takes the payment from your card or bank directly, and your payment details are never shared on the internet.

Exchanges and Returns
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. online store cannot accept returns where labels have been removed. you are responsible for the shipping of returned items back to raymond matts llc. online store. Items lost in transportation will not be compensated for shipping charges on returned merchandise are at the customer’s expense. However, online store will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. for countries within the eu, vat will be included in the refund. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery items cannot be exchanged or refunded at our retailers stores.

Violation of Rules
Set forth by raymond matts llc reserves the right to seek all remedies available at law and in equity for violations of these terms and conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

Governing Law
These terms and conditions are governed by us law and you agree that the us courts will have exclusive jurisdiction of any dispute under this agreement. The laws of your country may be different from the laws in the united states of america and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.